Effective date: July 19, 2026.

We want you to be confident in your Arc Eye system. This policy explains how returns and warranty claims work.

Hardware returns are accepted only for items that arrive defective or incorrect. We do not accept general or change-of-mind returns on hardware.

Defects in materials or workmanship that appear later under normal use are covered separately by our three-year hardware warranty (see our Terms of Service).

Software licenses are non-refundable. Because license keys are delivered instantly and grant immediate access, they cannot be returned once issued. If a key does not work, contact us and we will make it right.

If your order arrives damaged, defective, or not as ordered, email us within 14 days of delivery and we will arrange a replacement or full refund, including return shipping, at no cost to you.

Email contact@arceye.com with your order reference (shown on your confirmation) and a description of the issue. We'll reply with instructions and, where applicable, a prepaid return label. Approved refunds are issued to your original payment method, typically within 5-10 business days of us receiving the item.